Privacy Policy

  • Last Updated: September 14, 2026

    Welcome to upzency! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our agency listing platform (the "Service"). By using our Service, you agree to the terms outlined here.

    Please take a moment to read through it so you understand what information we collect, how we use it, and your rights.

  • About Us & Definitions

    upzency is a platform connecting agencies and clients by listing services and facilitating contact.
    When we say “you” or “user”, we mean anyone using our Service, including agencies and clients.
    “We,” “us,” or “our” refers to upzency and its operators.

  • 1. Information We Collect

    To make upzency work smoothly for both agencies and clients, we collect a few types of information. This helps us offer better features, keep things secure, and improve your experience over time.

    Here's what we may collect:

    • 1.1 User Account Details:
      • Full Name: So we can personalize your account and communications.
      • Email Address: Required for account access, verification, and notifications.
      • Password: Stored securely in encrypted format — we never see your actual password.
    • 1.2 Agency & Business Profile Data:
      • General Identity Data: Agency Name, official website URL, work email address, year founded, slogan/tagline, agency logo, and detailed descriptions.
      • Operational Profiles: Business model, geographic reach (local, national, global), team size, minimum project budgets, pricing structures, primary client focus, status on case studies, white-label options, consultation policies, NDA compliance, and proprietary technologies or tools used.
      • Physical Location Data: Operating addresses including street address, city, country, and postal code for main and regional branches.
    • 1.3 Service Taxonomies & Expertise:
      • Service Categories: Capabilities selected (e.g., Development, Design, AI, Cybersecurity, Cloud, Blockchain).
      • Industry Expertise: Specialized sectors targeted (e.g., FinTech, HealthTech, E-commerce, SaaS, Agritech).
    • 1.4 Case Studies & Portfolio Content:
      • Project Deliverables: Titles, subtitles, external project links, budgets, execution dates, project duration, technology stack, achievements, challenges, solutions, and key deliverables.
      • Client References: Client business names and website links provided to showcase past project successes. *(Note: Agencies are responsible for securing consent from third-party clients prior to submitting client names or case details).*
    • 1.5 Package & Listing Information:
      • Offer Details: Title, tagline, main/sub-categories, project duration, and itemized service deliverables.
      • Pricing Structure: Pricing model selected (Fixed, Range, Monthly, Yearly) along with numerical rates in USD.
    • 1.6 Client Contact & Inquiry Info:
      • Contact Details: Full name, email address, and phone number captured when initiating inquiries.
      • Inquiry Content: Project briefs and messages shared through contact forms or chat fields.
    • 1.7 Location & Regional Data:
      • City & Country Details: Used to display relevant region-specific agencies and service packages.
    • 1.8 Technical & Usage Data:
      • IP Address: Used for session security, regional preferences, and threat monitoring.
      • Browser & Device Info: Used to optimize platform usability across devices.
    • 1.9 Future Enhancements:

      As we continue to grow and improve upzency, we may introduce new features that require collecting additional information — for example, agency certifications, live chat logs, review ratings, or notification settings.

      If we ever collect new types of data, we will update this Privacy Policy and clearly explain what’s being collected and why. You'll always have control and transparency.

  • 2. How We Use Your Information

    When required by law, we process your personal data based on legal grounds such as your consent, contract performance, legitimate interests, or compliance with legal obligations.

    We collect your information to make upzency easy, safe, and helpful for both agencies and clients. Here's how we typically use the information you provide:

    • To set up and manage your account: Including logging in, verifying your email, and allowing you to update your details.
    • To build and index agency profiles: Publicly displaying business specs, physical locations, service capabilities, and case studies so clients can find your services easily.
    • To publish service packages: Highlighting pricing structures, USD rates, execution timelines, and deliverable features.
    • Facilitating client-agency connections: Forwarding email-verified client inquiries and project specifications to the relevant agency.
    • To refine search & matching algorithms: Processing industry taxonomy, budget parameters, and location data to generate accurate directory search results.
    • To provide customer support: Assisting you whenever you submit questions or require technical assistance.
    • To improve the platform: Analyzing usage trends, feature performance, and operational performance.
    • To keep the platform secure: Monitoring technical logs to detect fraud, security risks, or unauthorized access.
    • To communicate important updates: Sending transactional notices, policy revisions, or responses to messages.
    • To comply with legal obligations: Retaining records for compliance or legal requests.

    We’ll always aim to be respectful and limited in how we use your data — and we don’t use your information for any unrelated or unauthorized purposes.

    2.1 Communication & Email Updates

    We may use your email address to share updates related to the upzency platform. These communications may include:

    • Announcements about new features or improvements
    • Platform-related news and important service updates
    • Newsletters or curated content relevant to agencies and clients

    These messages are intended to keep you informed and help you get the most out of your experience on upzency. If you prefer not to receive such communications, you can contact us at [email protected], and we’ll be happy to assist.

  • 3. Sharing of Information

    Your privacy matters to us, and we want to be clear about when and why your information might be shared. We don’t sell your personal data — ever. Here’s when sharing happens, and how it’s used responsibly:

    • When You Contact an Agency (With or Without a Package):

      upzency is a public-facing platform accessible worldwide. Anyone can view agency profiles, case studies, packages, and initiate contact. If you reach out to an agency, your details and message are shared directly with them. This includes:

      • Your full name
      • Your verified email address
      • Phone number (if provided)
      • The message you submit
      • Package details (if applicable)

      This means your data may be sent to agencies in other countries. All such transfers are initiated by you as part of using the platform's intended features.

    • With Trusted Service Providers:

      We rely on trusted third-party services for hosting, email delivery, file storage, analytics, and security. These providers may temporarily handle some of your data as needed to deliver functionality or safeguard the platform. These include:

      • Hosting: Our database and platform are securely hosted in the United States.
      • Email & Notification Services: To send account-related or agency contact emails.
      • Cloudflare: We use Cloudflare for content delivery, DDoS protection, and security services. This means some of your data (such as IP address, device/browser info, and request logs) may be processed by Cloudflare to help us provide fast and secure access to upzency. Cloudflare processes this information in line with their Privacy Policy.
      • Cloud Storage/CDN: For storing uploaded media (e.g., agency logos, portfolio media, documents).
      • Analytics & Performance Tools: To improve user experience and detect technical issues.

      These providers only receive the minimum data necessary, under strict data protection terms.

    • Cross-Border Transfers & International Use:

      Because our platform is accessible globally, information shared by you (such as profile details, case studies, or message inquiries) may be transmitted across borders. By using upzency, you acknowledge and consent to such international transfers, handled securely and only as needed to deliver the service.

    • When Required by Law:

      If required by legal or regulatory authorities, we may disclose user data. This is done only as necessary and in accordance with applicable laws.

    • Social Media Sharing:

      Agency profiles, service packages, and public listings may be shared through social channels. These shared links contain only publicly visible information — never your private messages, email, or account details.

    We value transparency. If there's ever a significant change in how we share or manage your data, we’ll clearly update this policy and notify users where appropriate.

  • 4. Cookies and Tracking

    Like most websites, upzency may use cookies and similar technologies to make your experience smoother, safer, and more personalized. Cookies are small files stored on your device to help us remember things like your login session or which pages you visited.

    • Essential Cookies: These help you stay logged in and keep the platform functioning properly — for example, saving your preferences and navigating between pages smoothly.
    • Analytics Cookies: Used to understand how people use the site. We use tools like Google Analytics to collect anonymized data about visits, clicks, and traffic sources so we can improve the platform over time.
    • Security Cookies: Help us detect unusual activity, prevent spam, and protect user accounts.

    You’re always in control — your browser settings let you manage or block cookies if you'd like. Just a heads-up: disabling cookies might limit some site functionality (like staying logged in).

  • 5. Data Retention

    We keep your personal information only for as long as it’s needed to provide you with our services and to comply with legal requirements. Here’s a quick overview:

    • We retain your account, agency profile details, case studies, and package offerings while your account is active.
    • When you close your account, we’ll securely delete or anonymize your personal and business data within a reasonable timeframe, except for information we need to keep for legal or legitimate business reasons.
    • We make sure to keep only what’s necessary and remove the rest safely.
    • Account data is retained as long as your account is active and for up to 12 months after account closure to handle any residual legal or operational matters.

    Our goal is to keep your data safe and only hold on to what’s necessary—nothing more!

  • 6. Data Security

    Keeping your personal information safe is super important to us. We use industry-standard security measures to protect your data, including:

    • Secure HTTPS encryption for all data transferred between your device and our servers.
    • Passwords are stored securely using strong encryption and hashing techniques.
    • Access to your information is restricted to authorized team members only, using role-based controls.
    • Our servers are protected by firewalls and other security tools to prevent unauthorized access.

    We implement robust security measures to safeguard your data; however, no system can guarantee absolute security. To help protect your information, please use strong, unique passwords and do not share your login credentials with others.

  • 7. Your Rights

    Depending on where you live, you have important rights about your personal data. Here’s a quick rundown of what you can do:

    • Access the personal information we have about you.
    • Request corrections if anything is inaccurate or outdated.
    • Ask us to delete your data, especially if you close your account.
    • Withdraw your consent to how we process your information.
    • Object to or limit certain kinds of processing.

    If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you have additional rights under the General Data Protection Regulation (GDPR) or applicable data protection laws. These include:

    • The right to access and receive a copy of your personal data.
    • The right to correct inaccurate or incomplete data we hold about you.
    • The right to request deletion of your personal data (“right to be forgotten”).
    • The right to object to or restrict certain types of processing, such as direct marketing.
    • The right to withdraw consent at any time where processing is based on consent.
    • The right to data portability, allowing you to obtain and reuse your personal data across services.

    Our legal basis for processing your data may include:

    • Your consent when you sign up or submit data voluntarily.
    • Fulfilling our contractual obligations to you (e.g., account creation, inquiries, listings).
    • Compliance with legal obligations.
    • Legitimate interests, such as improving our services and platform security.

    If you have concerns about how we process your data, feel free to reach out to us at [email protected].

    Note: As our platform and infrastructure are primarily hosted in the United States, your data may be stored or processed on servers located there. Additionally, we may use trusted third-party services — such as email delivery providers, content delivery networks (CDNs), analytics platforms, and cloud storage — that may operate from various international locations.

    As a result, your personal data may be transferred to and stored in countries outside your own, including those that may not have the same level of data protection laws as your jurisdiction. In such cases, we take appropriate safeguards to ensure that your data is handled securely and in compliance with applicable data protection laws.

    To exercise any of these rights, just reach out to us at [email protected]. We’re here to help and will respond as quickly as possible.

  • 8. Children's Privacy

    Our platform is designed for adults and businesses. We do not knowingly collect personal information from children under 13 years old. If we discover that we’ve accidentally collected data from a child under 13, we’ll promptly delete it.

    If you believe we might have any information from a child under 13, please contact us right away at [email protected].

  • 9. Policy Updates

    We may update this Privacy Policy occasionally to keep up with changes in our services, laws, or technology. When we make updates, we’ll change the "Last Updated" date at the top so you know when it was last reviewed.

    We encourage you to check back here now and then to stay informed about how we protect your information.

  • 10. Contact Information

    Got questions, concerns, or just want to say hello? We’re here to help! Feel free to reach out to us anytime:

Contact

Please Note: All submitted details (including email, phone, chosen package, and other provided data) will be shared with to help process your inquiry.

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